Shipping policy
We proudly ship to customers across Canada with free shipping on all orders. We work with various shipping carriers and logistics partners to help provide a smooth and reliable delivery experience.
Order Processing Time
All orders are typically processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding holidays.
Please note that orders are not shipped the same day they are placed. During periods of high demand, processing times may take slightly longer.
Estimated Delivery Time
5–10 business days after shipment.
Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, customs, or other circumstances beyond our reasonable control.
Shipping Costs
We offer free shipping across Canada on all orders.
Address Information
Please make sure your shipping and billing information is complete and accurate when placing your order.
Incorrect or incomplete information may cause your order to be delayed. If you notice an error in your shipping address, please contact us at info@pawtentialstore.com as soon as possible.
We will do our best to update your address before your order is processed, but we cannot guarantee that changes will be possible once processing has started.
Tracking Information
You will receive an order confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.
The shipping confirmation will include your tracking number or tracking link.
Please allow 1–3 business days for tracking information to become active in the carrier's system.
In some cases, tracking updates may take longer to appear while your package is in transit. This does not necessarily mean that your order has stopped moving.
Delivery
Most packages are delivered to the shipping address provided at checkout.
Depending on the carrier and circumstances, your package may be left at your door, mailbox, or another safe location. The carrier may also attempt another delivery or leave the package at a local pickup location.
We recommend providing a shipping address where someone can safely receive your package.
Pawtential is not responsible for delays caused by shipping carriers, weather conditions, customs, or other circumstances beyond our reasonable control.
Lost or Delayed Packages
If your package appears to be delayed or has not arrived within the expected delivery timeframe, please contact us at info@pawtentialstore.com and provide your order number.
We will do our best to assist you and help determine the status of your shipment.
Wrong or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided:
- Order processing or delivery may be delayed.
- Address changes are not guaranteed once an order has been processed.
- If a package is returned due to an incorrect or incomplete address, we may offer reshipment to the correct address or another appropriate resolution.
Returns & Refunds
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please refer to our Returns & Refunds Policy for full details regarding returns, refunds, and eligibility.
Need Help?
Have a question about your order or shipping?
Email us at: info@pawtentialstore.com
